Refund Policy
About This Policy
This policy covers goods bought by consumers directly from Retroclassic Restoration Ltd. Workshop services and business purchases may have separate agreed terms. Orders through a marketplace also benefit from any applicable marketplace protections.
Cancelling an Online Order
For most online purchases, you can tell us that you wish to cancel within 14 days after the day you receive the goods, without giving a reason. You then have a further 14 days after telling us to send them back. Different rules can apply to certain exempt goods, as explained below.
Email sales@retroclassicrestoration.co.uk with your order number and a clear statement that you wish to cancel. You can use the cancellation form below, but you do not have to. Contact us promptly if you wish to cancel before dispatch.
You may inspect goods as you would reasonably do in a shop. Where the law permits, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and function. Opening packaging alone does not automatically remove your cancellation rights.
Change-of-Mind Returns Outside the Cancellation Period
We do not offer an additional change-of-mind returns period beyond the cancellation period required by law, unless we expressly agree otherwise in writing.
Any return promise that applied when you placed your order will continue to be honoured.
Faulty, Damaged, Incorrect or Misdescribed Goods
Please contact us with your order details and a description of the issue. Photographs may help us investigate, but are not a condition of making a claim.
Goods must meet the standards required by law, taking account of their description, age, condition and price. This includes second-hand and discounted goods. Where goods do not meet those standards, you may have a short-term right to reject them, normally lasting 30 days, and further repair, replacement, price-reduction or rejection rights as applicable.
We will arrange or cover reasonable return costs where legally required. Fitting an item does not automatically prevent a claim if it was faulty when supplied.
Goods With Different Cancellation Rules
Change-of-mind cancellation exceptions can apply to goods made to your specifications or clearly personalised. An ordinary part ordered from a supplier especially for you is not automatically exempt. Any applicable exception will be explained before purchase. These exceptions do not prevent claims where goods are faulty or misdescribed.
Contact us before sending batteries, liquids or other restricted goods so that a safe and lawful return method can be arranged. Do not send them through an unsuitable parcel service.
Returning Goods
Return goods to Retroclassic Restoration Ltd, Unit 1 Hay Lane Farm, Hay Lane, Stroud, Gloucestershire, GL6 0QD, United Kingdom, unless we agree another address. Please contact us for practical instructions and pack goods securely. You do not need our prior approval to notify us of cancellation within the applicable cancellation period.
For a change-of-mind cancellation, you pay the direct return costs where we have informed you of this before purchase. Any cost that the law requires us to bear remains our responsibility. A prepaid return label is not automatically included; we will confirm any label or collection arrangement.
Refunds
For a valid cancellation of the whole order within the applicable cancellation period, we refund the goods and the basic outbound delivery charge. If you selected a more expensive delivery service, we need refund only the cost of our least expensive standard option.
We refund without undue delay and within the applicable legal deadline. Where you return cancelled goods, this is normally no later than 14 days after we receive them or you provide evidence of sending them back, whichever happens first. If we offer to collect the goods, the cancellation refund deadline is normally 14 days after we receive your cancellation notice. Faulty-goods refunds are made without undue delay and within 14 days after we agree that you are entitled to them.
We normally use the original payment method unless you agree otherwise. Your payment provider may take additional time to display a refund after we issue it.
Optional Cancellation Form
To: Retroclassic Restoration Ltd, Unit 1 Hay Lane Farm, Hay Lane, Stroud, Gloucestershire, GL6 0QD; sales@retroclassicrestoration.co.uk.
I give notice that I wish to cancel my contract for the following goods: [goods/order number]. Ordered on: [date]. Received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if sent on paper].